Housekeeping Supervisor

Housekeeping Supervisor is responsible for directing and controlling the day-to-day housekeeping operations on the Floors or in the Public Areas in order to ensure the highest standards of cleanliness.

• To assist the Housekeeping Manager and the Executive Housekeeper in the planning of the department
• Direct the work assignments of supervisory and non-supervisory staff in an efficient manner to ensure that guests and other departments receive prompt and courteous service.
• Check Public Areas / Floors to ensure furnishing, facilities and equipment are clean and in good repair, well maintained and replaced / refurnished as required. If assigned on Floors, check rooms and particularly those assigned to V.I.P., V.V.I.P and known repeated guests receive special attention to ensure they meet the hotel standards.
• Coordinate with the other sections of the Housekeeping Department and the other Departments on all relevant matters that affect the physical appearance of the hotel and room status, keep them informed and follow up on outstanding issues. It may be confirmation of room status for the repair work to be done.
• When needed, assist the Assistant Executive Housekeepers in the recruitment, management of performance, identification of training need, development of training plan and implementation of training.
• Conduct monthly training sessions with existing employees in order to meet the identified training needs.
• Schedule routine inspection by supervisors, of all housekeeping areas including occupied and non-occupied rooms.
• Control usage of all amenities and cleaning supplies to ensure compliance with budget and ensure appropriate usage of equipment and tools.
• Assist the Assistant Executive Housekeepers in monitoring housekeeping procedures including Lost and Found, Key Control, Security and Emergency procedures, and Health and Safety for employees and guests.

• Minimum 3 years of experience as Housekeeping Supervisor or Similar role
• Preferably from 5-Star Luxury Hotel
• Diploma certificate in Hospitality or equivalent discipline
• Good knowledge of Hotel Hygiene standards
• Must be well versed with Quality Assurance and audit requirements in hotel.
• Excellent communication and customer service skills
• Basic Computer skills