Service Advisor - Jaguar Land Rover

Job Summary:
We are seeking a customer-focused and detail-oriented Service Advisor to join our Jaguar Land Rover team. In this role, you will be the key link between our customers and the service department, ensuring a premium experience through accurate service planning, customer communication, and quality assurance. Your mission will be to meet customer satisfaction while optimizing service department utilization and profitability.

Key Responsibilities:

• Welcome customers and understand their service needs
• Book vehicles for service and coordinate with the workshop team
• Provide accurate cost estimates and explain the work needed
• Keep customers updated on progress and manage expectations
• Ensure all records, payments, and service details are accurate
• Promote additional services or products when appropriate
• Handle customer concerns and follow up to ensure satisfaction
• Work closely with the service and dealership teams
• Maintain a professional appearance and follow JLR standards
• Continuously improve through training and feedback

Why Join Us?
Be part of a premium automotive brand that values excellence, innovation, and customer satisfaction. We offer continuous learning, growth opportunities, and a supportive team environment.

Skills Required:

• Excellent communication and interpersonal skills
• Strong customer service orientation
• Good organizational and time management abilities
• Attention to detail and accuracy in documentation
• Ability to handle customer concerns professionally
• Team player with a collaborative mindset
• Basic understanding of automotive servicing and repairs
• Proficiency in using dealership management systems (DMS)
• Ability to work under pressure and manage multiple tasks
• Familiarity with JLR processes and service standards (preferred)

Experience Level:

• Minimum 2–3 years of experience in a Service Advisor or customer-facing role within the automotive industry
• Experience working with premium or luxury automotive brands is an advantage
• Familiarity with Jaguar Land Rover (JLR) service systems and procedures is preferred
• Proven track record in handling customer queries, service bookings, and follow-ups