Warranty Administrator

Summary:
We are seeking a detail-oriented Warranty Administrator to manage warranty claims and support aftersales operations at our workshop in Al Khor, Qatar. The successful candidate will ensure claims are submitted accurately and on time, meet manufacturer requirements, and are supported by complete documentation.

Candidates currently residing in Al Khor are preferred. Applicants living elsewhere must be willing to relocate or commute.

Job Responsibility:
- Submit, process, and manage warranty claims accurately and within required deadlines.
- Review repair orders and supporting documents to ensure compliance with manufacturer and dealership requirements.
- Coordinate with Service Advisors and Technicians to collect claim details and resolve information gaps.
- Track claim progress, follow up on pending submissions, and address rejected or disputed claims.
- Maintain accurate, organized records of warranty claims and related correspondence.
- Assist with warranty audits and ensure documentation is available to meet manufacturer requirements.
- Work collaboratively with the aftersales team in a fast-paced dealership environment.

Candidate Requirements:
- Experience in automotive warranty administration or aftersales operations.
- Strong attention to detail and organizational skills.
- Excellent communication and coordination abilities.
- Familiarity with dealer management systems and warranty platforms.
- Ability to manage multiple priorities and meet deadlines in a fast-paced dealership environment.
- Based in Al Khor, Qatar, or willing to relocate or commute to Al Khor.

Warranty claim processing and administration
- Knowledge of warranty policies, terms, and procedures
- Claim documentation, verification, and record keeping
- Dealer, customer, and supplier communication
- Claims review, eligibility assessment, and issue resolution
- Data entry and warranty management system proficiency
- Attention to detail and accuracy
- Organization and time management
- Analytical and problem-solving skills
- Clear written and verbal communication
- Customer service and relationship management
- Confidentiality and compliance awareness