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Job Description
We are looking for an experienced Concierge who can provide our tenants with the best guest experience.
Responsibilities are as follows:
- To assist tenants and guests with Concierge Services such as - entertainment, dining bookings, sending and receiving courier packages and to direct guests within and outside the property.
- Adhere to the policies & procedures of Alfardan Properties’ Quality Management System.
- Competent awareness of the offered facilities and services of the property.
- Respond to tenants’/guests’ inquiries with accurate and helpful information in a courteous manner
- Aware of updated information on local tourism, business locations, sights and events within Qatar and able to communicate information to tenants/guests
- Address enquiries via call, through Concierge mobile application and monitors bookings and user registrations. Handle incoming and outgoing mail services
- Ensure that messages received by the Concierge are promptly communicated to the concerned person
- Keep an open loop communication with Chief Concierge, Property Manager and other department heads
- Participate in Concierge departmental meetings and trainings
- Coordinate all relevant information, complaints and feedback immediately to Customer Service
- Keep and update record of recreational facilities information (and bookings if needed)
- Keep and update record of calls and messages
- Report any incidents happening within the property
- Ensure confidentiality of tenants’ information
- Wear proper uniform at all times and maintain standards of appearance, personal hygiene, behavior and discipline
- Implement the shift handover procedures
- Carry out other duties required to ensure smooth operation
Skills Description
- 2 years of professional experience in reception, customer services related industry
- Fluently in English (can effectively read, write and speak)
- Interpersonal Skills, Organization Skills, Judgement & Presence, Computer Literacy, Objective Demeanor, Client Centric.
Job Details
Job Title
Concierge
Job Country
Qatar
Job City
Doha
Job Role
Customer Service and Call Center
Employment Status
Full time
Employment Type
Employee
Preferred Candidate
Career Level
Mid Career
Alfardan Properties
Alfardan Properties was originally conceived to look after our family’s own properties, starting with small residential villas and apartments, before moving on to develop world-class multi-storey buildings. Extending our passion for luxury living, the company is now one of Qatar’s leading luxury real estate developers with a superior portfolio that is often imitated, but never matched. Delivering on our luxury lifestyle promise, Alfardan Properties incorporates the latest in cutting-edge technology in each and every one of our high-end residences and commercial spaces. Blending elements of traditional Arabian architecture and design seamlessly with 21st century living, the Alfardan Properties portfolio bridges the best of Qatar’s heritage, with the country’s visionary embrace of what the future holds. The values set by Mr. Omar Alfardan are the foundations that guide our vision, allowing Alfardan Properties to reinterpret the definition of luxury living in Qatar, to create a stylish proposition that is an answer to the refined and evolving desires of property owners and tenants in Qatar. At Alfardan Properties, we are often an end-to-end luxury living solution for business owners and families, with many choosing both our top of the range commercial and residential offerings to ensure a stress-free lifestyle – a way of life we have trademarked as ‘Alfardan Living’.