Receptionist

Summary:
We are seeking a professional, customer-focused Receptionist to serve as the first point of contact for visitors and customers in an automotive environment. The role involves managing appointments and inquiries, supporting aftersales administration, and ensuring customers receive a welcoming and efficient service experience. This position is based in Al Khor, Qatar; candidates should be willing to work there or relocate.

Job Responsibility:
- Welcome visitors and customers professionally and direct them to the appropriate person or department.
- Manage appointments, follow-ups, and customer inquiries.
- Answer and route incoming calls, taking messages when needed.
- Receive customer feedback and direct it to the relevant team for follow-up.
- Support aftersales administration, including preparing and organizing documents.
- Maintain a clean, organized, and professional reception area.
- Assist with general front-desk duties and help ensure smooth daily operations.

Candidate Requirements:
- Minimum of 2 years’ experience in a receptionist, front-desk, or customer-service role.
- Bachelor’s degree in Business Administration or a related field.
- Strong communication and interpersonal skills.
- Proficiency in Microsoft Office applications.
- Ability to multitask and work effectively in a fast-paced environment.
- Professional appearance and a customer-focused attitude.
- Willingness to work in Al Khor, Qatar, or relocate if currently based elsewhere.

- Excellent customer service and guest reception skills
- Clear, professional verbal and written communication
- Strong telephone etiquette and call-handling skills
- Ability to manage appointments, workshop bookings, and visitor schedules
- Proficiency in office administration and record keeping
- Familiarity with automotive workshop processes and service terminology
- Ability to coordinate effectively with service advisors, technicians, and other departments
- Strong organization, multitasking, and time-management skills
- Attention to detail when handling customer information and service documentation
- Professional presentation and discretion when supporting luxury clientele
- Proficiency in Microsoft Office and customer relationship management (CRM) systems
- Ability to handle inquiries and resolve concerns calmly and courteously
- Fluency in English; additional languages are an advantage