Workshop Controller

Job Summary:
The Workshop Controller will be responsible for overseeing and tracking key performance indicators (KPIs) such as productivity, efficiency, and utilization rate. They will also focus on smart and efficient job card allocation, address underperformance issues, and handle high demands under pressure.

Job Responsibility:
- Track and analyze KPIs related to workshop productivity, efficiency, and utilization rate.
- Allocate job cards efficiently to maximize workshop capacity and output.
- Identify and address underperformance issues among workshop staff.
- Manage high demands and pressure situations effectively to ensure smooth workshop operations.
- Collaborate with other departments to optimize workshop performance and achieve targets.

Candidate Requirements:
- Proven experience as a Workshop Controller or similar role in an automotive or mechanical workshop environment.
- Strong analytical skills and ability to track and analyze KPIs effectively.
- Knows the formula in calculating Productivity and Efficiency rate.
- Excellent organizational and time-management skills to handle multiple tasks in a high-pressure environment.
- Leadership qualities to motivate and manage workshop staff.
- Knowledge of automotive workshop operations and best practices.
- Excellent communication and interpersonal skills to collaborate with different teams and departments.

Skills:
1. Strong leadership and team management skills
2. Excellent communication and interpersonal abilities
3. Knowledge of workshop operations and automotive repair processes
4. Organizational and time management skills
5. Problem-solving and decision-making capabilities
6. Attention to detail and quality assurance
7. Proficiency in using workshop management software
8. Ability to work under pressure and meet deadlines
9. Knowledge of health and safety regulations in a workshop setting
10. Customer service orientation and conflict resolution skills